Privacy Policy

Information We Collect

We collect information that you provide directly to us when you use our services, including when you contact us through our website, request a quote, or place an order. This information may include:

Name and contact information, including email address and phone number
Billing and shipping addresses
Payment information processed through secure third-party payment processors
Communications and correspondence with our team
Information about your gift wrapping preferences and requirements

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and service requests
Communicate with you about your orders, services, and inquiries
Provide customer support and respond to your questions
Improve our website, services, and user experience
Send you marketing communications, if you have opted in to receive them
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legal obligation: When we need to comply with a legal obligation
Legitimate interests: When processing is necessary for our legitimate business interests, provided they do not override your rights and freedoms

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business, such as payment processors and shipping companies
When required by law or to protect our rights and safety
In connection with a business transfer, such as a merger or acquisition
With your explicit consent for any other purpose

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal data
The right to rectify inaccurate or incomplete information
The right to request deletion of your personal data
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertisements to help us measure advertising effectiveness
Google Ads Remarketing: Uses cookies to show you relevant advertisements based on your previous visits to our website
Google Analytics: Collects and analyzes website usage data to help us improve our services
Google Maps API: Provides location services and mapping functionality when applicable

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please refer to our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the effective date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vorphex
2100 N Stemmons Fwy
Dallas, TX 75207
Phone: +1 (214) 298-1870
Email: support@vorphex.world